Terms and Conditions
Last updated: 30 October 2026
These terms explain how orders work with Golden White Way Laundry ("GW Laundry", "we" or "us"). We run a laundry in Al Rahah, Abu Dhabi, and have done so since 2012. When you book with us or use this website, you agree to these terms. If anything is unclear, call or message us before you book.
Who we are
Golden White Way Laundry
- Address: Channel St, Al Rahah, Abu Dhabi, UAE (CHVR+748, RBW7)
- Phone: +971 50 225 5657 or +971 2 556 5499
- Email: book@gwlaundry.ae
- Opening hours: Monday to Saturday, 9:00 AM to 8:00 PM
Our services
We offer wash and fold, dry cleaning, ironing and steam pressing, and Premium Care for delicate or special garments. Each item goes to the process that suits its fabric. The service descriptions on this website are a general guide. If you are not sure which service a garment needs, ask us before you book.
Booking an order
You can book online, by phone or on WhatsApp. Tell us the pickup time that suits you and send us your location. You can choose a one-time pickup or a fixed weekly or monthly slot. We will confirm the time with you.
Prices and quotes
Price depends on the service and the item. Pressing a shirt and dry cleaning a suit are priced differently. Our price list is on the website. You can also ask us for a quote, and we will give it before you book.
Collection and delivery
Collection and delivery are free. They run during our working hours. We collect from your door and bring your laundry back clean, either folded or on hangers. Please be available at the agreed time, or let us know early if your plans change.
Return time
How long an order takes depends on what is in it. A bag of shirts for pressing can move faster than a mixed order with a suit and a few delicate pieces. When we confirm your booking, we will tell you the return day for that order.
Care labels and special garments
Please read the care label before you hand over a garment. If it says do not wash or do not iron, tell us when you book so we can talk it through first. Also let us know about stains, damage or anything else we should see. Dry cleaning lifts dirt and many common stains, but results can differ from one fabric and stain to another.
Folding preferences
Tell us once how you like your clothes returned. For example, shirts on hangers and trousers folded flat. We will follow that on your orders.
Our Happiness Guarantee
If you are not happy with an item, please tell us. We will re-clean it free of charge until it meets our quality standard. Contact us by phone, WhatsApp or email and tell us which item you mean.
Support
The shop closes at 8:00 PM. You can still send us a WhatsApp message or an email at any time with a question about an order, and we will reply.
Using this website
The information on this website is a general guide to our services. The site also links to other services such as WhatsApp, Google Maps and social media pages. Those services have their own terms, and we do not control them.
Changes to these terms
We may update this page from time to time. The date at the top shows when it was last changed.
Contact us
Questions about these terms? Call +971 50 225 5657, email book@gwlaundry.ae, or visit us on Channel St, Al Rahah, Abu Dhabi.